Chary will send (escalate) to higher position(supervisor)
12-16-21 12:31 PM
Kishan (B2B) Dec 16, 2021, 1:25 AM UTC Hey Paul,
Thank you for your email. I'll need to collect some additional information first - so when you get the chance, please send over the details requested below.
- Picture of the bottom of the device
- Receipt for the purchase
- Video highlighting the issue
- First Name:
- Last Name:
- Company (if applicable):
- Postal address:
- Postal Code:
- City:
- State/Province:
- Country:
- Phone number (including the country code):
- Device color (if applicable):
Please note that the address you send in this email is your normal shipping address that your company uses.
For future reference, your ticket number for this issue is 8011766 and you can reference it should you have any further questions regarding this case.
Kishan
Logitech Customer Support
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Please feel free to respond to this email.Thank you,
Logitech Support
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Natalia B. (B2B) Dec 14, 2021, 5:48 PM UTC Dear Paul,
Thank you for contacting Logitech!
We have assigned your case to the right department and they will contact you as soon as possible, if you have any question please let us know , we are happy to assist you.
For future reference, your ticket number for this issue is 8000358 and you can reference it should you have any further questions regarding this case.
Best regards,
Natalia B.
Logitech Customer Support
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Please feel free to respond to this email.Thank you,
Logitech Support
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Kishan (B2B) Dec 16, 2021, 1:25 AM UTC Hey Paul,
Thank you for your email. I'll need to collect some additional information first - so when you get the chance, please send over the details requested below.
- Picture of the bottom of the device
- Receipt for the purchase
- Video highlighting the issue
- First Name:
- Last Name:
- Company (if applicable):
- Postal address:
- Postal Code:
- City:
- State/Province:
- Country:
- Phone number (including the country code):
- Device color (if applicable):
Please note that the address you send in this email is your normal shipping address that your company uses.
For future reference, your ticket number for this issue is 8011766 and you can reference it should you have any further questions regarding this case.
Kishan
Logitech Customer Support
|
|
Please feel free to respond to this email.Thank you,
Logitech Support |
|
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