In order to streamline our consumer communications offerings, we will be retiring Skype in May 2025. As part of this change, we want to keep you informed about important updates to your Skype paid services and how these changes may affect you.
Please read on for detailed information about the updates and what they mean for your services.
Subscriptions & Automatic Top-Ups: Existing subscriptions will continue to automatically renew until April 3, 2025. After this, all subscriptions will be retired and no longer be available for purchase, renewal, or reactivation. Automatic top-ups will end on April 3, 2025.
Skype Number: Your Skype Number subscription will continue to automatically renew until April 3, 2025 and will remain active until the end of your next renewal period. To port your Skype Number, please contact your new provider directly. Learn more
Skype Manager: Skype Manager users can purchase and renew paid products, including automatic credit top-ups, until April 3, 2025. After this date, only existing credit balances can be allocated to group members for calling.
For SMS services: SMS services will be discontinued on May 5, 2025.
Skype Dial Pad: After May 5, 2025, the Skype Dial Pad will be available to remaining paid users from the Skype web portal and Teams, where you will continue to be able to use your subscription or Skype Credits.
We want to express our deepest gratitude for your support over the years. Skype has been an integral part of countless meaningful moments, and we are honored to have been part of your journey. Learn more about Skype retirement here.
With gratitude, The Skype Team
No emergency calls with Skype. Skype is not a replacement for your telephone and can't be used for emergency calling.
Unsubscribing here will not affect any other newsletters you've requested or any mandatory service communications that are considered part of certain Skype services.
Getting help for Skype While you cannot reply to this email, you can contact us through our help section for assistance. You can also visit the Skype Community.
Protect Your Password Skype staff will NEVER ask you for your password via email. The only places you are asked for your password are when you sign in to Skype or on our website if you want to buy something or check your account. You will always sign in via a secure connection, and we ask you to ensure that the address in your browser begins exactly like this https://login.skype.com. It should also show a little padlock symbol to indicate the secure connection.
Be alert to emails that request account information or urgent action. Be cautious of websites with irregular addresses or those that offer unofficial Skype downloads. Security updates and product upgrades are made available at www.skype.com or using the client's upgrade function.
2003-2025 Skype and/or Microsoft. The Skype name, associated trademarks and logos and the "S" logo are trademarks of Skype or related entities. Privacy Statement
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