Hello Yul,

A pleasant day to you!

I hope you are doing well today while reading this email.

Thank you for contacting eBay Customer Service about the seller of the item: 322569373931. I understand that you¡¯re concerned because he¡¯s the seller who sells item and will not send the camera once payment is done. My name is Jessa and it¡¯s my pleasure to assist you with this matter.

Yul, I carefully checked your account and I can see here that you have not bought any from this seller: shengjuzhon-0 previously.

I can see here that you have committed to buy thus item: Logitech C930e HD 1080p 4x Zoom Brand New 960-001006/960-000971 - (322569373931) but you have not paid for it yet.

Upon reviewing your account, I have found the same item 1930e from a different seller which I think the item you¡¯re referring. This item: Logitech C930e HD 1080p 4x Zoom Brand New 960-001006/960-000971 - (222522946879)

No worries because you¡¯ve already refunded by the seller yesterday, June 30, 20017.

Please allow 48 – 72 hours for the refund to process back to your account.

The PayPal transaction ID for your refund is:  7XA948697A889960A

After 72 hours and you will still not receive your refund, you can contact PayPal www.PayPal.com about your refund since PayPal is the one processing your refund.

You can provide PayPal the PayPal transaction ID: 7XA948697A889960A of your refund so it will be easier for them to track your refund.

I don¡¯t want you to be worried about your situation. Rest assured that you will be able to receive your refund. You just need to be patient and wait for your refund to be successfully processed back to your account.

On eBay's end and records, I am able to verify that we have refunded you for this transaction.

I appreciate how you handled this transaction. I trust that the information that I provided is helpful for you in getting your refund and will surely yield positive results towards resolution.

Thank you for your continued support of our eBay community by being a Wonderful Buyer, Yul. I have reviewed your Feedback and see your sellers have commented on your professionalism. Please know you mean a lot to us. Without great buyers like you, eBay wouldn¡¯t be what it is now. You are an asset to the eBay Community!

I¡¯d also want to thank you for giving me the opportunity to assist you today. Please let us know if you need additional help at any time as we're here for you. Thank you very much for your time and trust in eBay as well as for your loyalty.

Take care always Yul, and I also wish you and your family the best of health.

Thank you for choosing eBay. We value your business. May you have a happy and you have a wonderful weekend there in your beautiful country South Korea!

Sincerely,

Jessa P.

eBay Customer Service

[THREAD ID: 1-1J6QFTWD]